Support

CycleMax is a personal wellness tracking app that helps you manage supplement and peptide regimens, log biometrics and bloodwork, and monitor your adherence over time. This page explains how to get help if you run into an issue.

CycleMax is an educational and adherence-support tool. It does not provide medical advice, diagnosis, or treatment. Always consult a licensed healthcare provider before starting, changing, or stopping any supplement or medication.

We're here to help. The fastest way to reach us is from inside the app — open Profile → Message the Developer to send a bug report, feature request, or general question directly from your account.

You can also email us at support@shopkmn.com or visit our website at shopkmn.com.

We aim to respond to all support requests within 2 business days. If your issue is urgent (for example, you're unable to log doses or access a paid subscription), include "Urgent" in the subject line and we'll prioritize it.

If the app isn't loading or behaving as expected, try these steps in order:

• Sign out and back in. Open Profile → Sign Out, then sign back in with the same email address.
• Refresh the page. Pull down on the home screen to refresh, or close and reopen the app.
• Update iOS. Make sure you're on the latest version of iOS/iPadOS in Settings → General → Software Update.
• Reinstall the app. Remove CycleMax from your device, then reinstall it from the App Store. Your account and data are stored securely and will reappear after you sign back in.
• Check your connection. A weak or offline connection can prevent doses and cycles from updating. Reconnect to Wi-Fi or cellular and try again.

If you subscribed to CycleMax Premium but don't see your features unlocked, sign out and back in — Premium status is tied to your account, not your device. If that doesn't restore access, email us with the email address you used to subscribe and we'll look into it right away.

To cancel a Premium subscription, open Profile → Cancel Subscription within the app. You keep Premium access until the end of your current billing period.

You can permanently delete your account and all associated data at any time from Profile → Danger Zone → Delete Account within the app. This removes your regimens, dose logs, biometrics, bloodwork entries, and feedback. The action cannot be undone.